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Terms of service

Last updated 7 October 2026

These terms apply when you use the visa admin support services of Schengen Visa Support (“we”, “us”). By confirming a quote you agree to them.

1. What we do

We are a visa admin support service. We provide independent administrative support with preparing Schengen visa applications: checklists, form completion, document review, cover letters and guidance on the official appointment system. We do not provide UK immigration advice or legal advice. We are not a government body, embassy, consulate or visa application centre and we are not affiliated with any of them.

2. What we do not do

  • We do not book, hold, supply or transfer visa appointments. Appointments are booked by you, in your own name, through the official system, and we have no influence on availability or dates.
  • We do not guarantee that a visa will be issued, the type or length of visa issued, or processing times. Decisions are made solely by the relevant consulate.
  • We do not collect official visa fees or visa centre charges. You pay these directly.

3. Your responsibilities

You must give us accurate, complete and genuine information and documents, review and approve everything before it is submitted, attend your appointment, and sign your own application. You remain responsible for the truthfulness of your application.

4. Fees and payment

Our fee is quoted in writing before you pay and covers only the support services described in the quote.

5. Cancellations and refunds

You can cancel within 14 days of booking our service. If we have not started work, we refund in full. If we have started work at your request, we may deduct a fair amount for the work already done. If we are unable to provide the service we agreed, we refund the fee for the part not provided. A visa refusal is not, by itself, grounds for a refund, because the decision is outside our control.

6. Liability

We take reasonable care and skill. We are not liable for decisions of consulates or visa centres, appointment availability, or losses arising from inaccurate information you provide. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

7. Complaints

If you are unhappy, email [email protected]. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

8. Law

These terms are governed by the law of England and Wales.

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